Contact
We're Here to Help
Questions about your Alyxo neck support, an order or a return? Our team replies to every message within 24 hours, 7 days a week.
Customer Care
- Support team: Alyxo Customer Care
- Email: support@alyxo.store
- Phone / WhatsApp: +1 813-408-1627
- Support hours: 24/7, reply within 24 hours
Business Information
- Brand: Alyxo
- Business: DASONS FL USA LLC
- Owner / Contact person: PHONT NGUYEN
- Registered address: 14444 Whitewater Way, Brooksville FL 80922, United States
Before You Write
Where is my order? Track it any time on our Track Order page. Tracking can take 3–5 business days to start updating after dispatch.
How long does delivery take? Orders are processed in 1–3 business days, then delivered in 8–15 business days to the US, Canada, Australia and the UK. Shipping is free on every order, and Priority Shipping is available at checkout. See our Shipping Policy.
Will Alyxo fit me? Alyxo adjusts to 28 height levels and has a flexible rear strap, so it fits most adults. Our FAQs answer the most common fit and comfort questions.
Arrived damaged or not working? Email us within 30 days of delivery with your order number and a photo, and we will send a free replacement or refund you in full.
Want a refund? Email us within 30 days of delivery with your order number. See our Refund Policy.
For anything else, use the form below or email us directly.
Alyxo is operated by DASONS FL USA LLC.