Refund policy
Last updated: October 21, 2026
ALYXO — RETURNS, REPLACEMENTS & REFUNDS
Thank you for shopping with Alyxo, operated by DASONS FL USA LLC ("we", "us", "our"). We want your Alyxo neck support to make your day more comfortable. If something isn't right, this policy explains how to get a replacement or your money back.
1. 30-Day Comfort Guarantee
You have 30 days from the date your order is delivered to request a refund. Try Alyxo in your daily routine, and if you don't feel a difference in your neck comfort, contact us for a full refund of the product price.
2. Refunds
Because our products ship from an overseas warehouse, return postage often costs more than the item itself. In most cases we will therefore approve your refund without asking you to send the item back. If a return is needed, we will email you the return address and instructions before you ship anything. Please do not send items back without contacting us first, as we cannot process parcels we were not expecting.
3. How to Request a Refund or Replacement
Email support@alyxo.store with:
- Your order number;
- Whether you would like a replacement or a refund; and
- One clear photo of the item you received.
We reply to every request within 24 hours.
4. Damaged, Defective or Incorrect Items
Please check your order when it arrives. If your Alyxo is damaged, defective, missing parts or not what you ordered, contact us within 30 days of delivery with a photo. We will send a free replacement or issue a full refund, whichever you prefer. No return is needed in these cases.
5. Refund Method and Timing
Approved refunds go back to your original payment method for the full amount you paid for the item, including any Priority shipping upgrade. We process refunds within 3 business days of approval. Your bank or card issuer may take a further 5–10 business days to show the funds. If more than 15 business days have passed since we confirmed your refund, email us and we will follow up with you.
6. Final Sale and Fair Use
Items marked as final sale and gift cards cannot be returned or refunded. Refunds without a return are intended for genuine customers and are limited to two per customer, shipping address and payment method. Bulk, wholesale and reseller orders are excluded. Where we see clear evidence of abuse, we may decline a request or require the item to be returned.
7. Cancellations
You can cancel your order free of charge at any time before it is dispatched, usually within 24 hours of ordering. Email us as soon as possible. Once an order has shipped, the 30-day policy above applies.
8. European Union — 14-Day Right of Withdrawal
If your order is delivered to the European Union, you may cancel or return it within 14 days of delivery for any reason. This right is in addition to, and does not limit, the 30-day policy above.
9. Contact
Alyxo · DASONS FL USA LLC
Email: support@alyxo.store
Phone / WhatsApp: +1 813-408-1627
14444 Whitewater Way, Brooksville FL 80922, United States