Shipping policy
Last updated: October 21, 2026
ALYXO — SHIPPING POLICY
Alyxo is operated by DASONS FL USA LLC. This policy explains where we ship, what it costs and how long it takes.
1. Where We Ship
We currently ship to the United States, Canada, Australia and the United Kingdom. If your country is not listed at checkout, email support@alyxo.store and we will let you know whether we can arrange delivery.
2. Shipping Rates
- Free Shipping (8–15 business days): $0. Included on every order, to every country we ship to, with no minimum spend.
- Priority Shipping: $6.99. Optional. Your order is packed and dispatched first, and covered against loss or damage in transit.
Free shipping is always available at checkout; the Priority upgrade is optional. Prices are shown in US dollars.
3. Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing on the next business day. Priority orders are processed within 1 business day.
4. Delivery Times
Delivery time is counted from dispatch:
- United States, Canada, Australia and the United Kingdom: 8–15 business days
These are estimates, not guarantees. Our products ship from a partner warehouse in Asia, which is how we keep shipping free and prices fair; the trade-off is a longer transit time than a domestic retailer. Customs processing, weather and carrier delays can add time beyond our control.
5. Tracking
You will receive an email with your tracking number as soon as your order ships. You can also track your order at any time on our Track Order page. Tracking can take 3–5 business days to start updating after dispatch. This is normal and does not mean your parcel is lost.
6. Split Shipments
Orders with more than one item may arrive in separate parcels on different days, at no extra cost to you. Each parcel has its own tracking number.
7. Customs, Duties and Taxes
Prices shown include applicable taxes. For international deliveries, any import duties or customs charges set by your country are the responsibility of the recipient.
8. Incorrect Addresses and Failed Deliveries
Please check your shipping address carefully at checkout. If a parcel is returned because the address was incomplete or incorrect, we will contact you to arrange redelivery. If a parcel is marked as delivered but you have not received it, contact us within 30 days and we will open an investigation with the carrier.
9. Lost or Delayed Parcels
If your order has not arrived within 30 business days of dispatch, email us. We will resend your order or refund it in full, whichever you prefer.
10. Contact
Alyxo · DASONS FL USA LLC
Email: support@alyxo.store
Phone / WhatsApp: +1 813-408-1627
14444 Whitewater Way, Brooksville FL 80922, United States