FAQs

Can't find your answer? Email us at support@alyxo.store or message us on WhatsApp at +1 813-408-1627. Our team replies within 24 hours.

Will it fit my neck size?

Yes. Alyxo has an adjustable height and a flexible rear strap, so it fits almost any adult comfortably.

Will it feel hot or sweaty?

No. The lightweight, vented frame promotes airflow, so it stays comfortable through long sessions.

How long should I wear it each day?

Start with short intervals and increase as you feel comfortable. Many people wear it while working, reading or on their phone.

Does it get in the way of a headset?

The slim design sits below your ears, so it works with over-ear and in-ear headphones.

Is it easy to clean?

Yes. Simply wipe it with a soft damp cloth after use.

What if it doesn't work for me?

Try it for 30 days. If you don't feel a difference in your neck comfort, we'll give you a full refund. See our Refund Policy for details.

How fast does it ship?

Orders are processed within 1–3 business days (Priority orders within 1 business day) and shipped with tracking. Delivery takes 8–15 business days to the US, Canada, Australia and the UK. You can follow your order on the Track Order page. See our Shipping Policy for details.